PLEASE CHECK OUR NEW DROP OFF AND COLLECTION PROCEDURES THAT RELATE TO CORONA VIRUS - ON THE ABOUT US PAGE
Procedures for New or Returning Customers – from June 2020
We are pleased to welcome new or returning owners (we haven’t seen you in 12 months or more) and dogs to our client list, but our policies and procedures have changed to reflect the new social distancing requirements, and additional challenges to our small business presented by Covid-19:
Please also refer to our general terms and conditions of service which are below:
Prices – all prices discussed either by telephone or in our reception area are estimates, and assume that you will bring your dog to us in reasonable condition, and that the dog is within the standard size for the breed, and also that the dog is happy to be groomed -
Final Price – this will be determined by taking the following factors into consideration -
Price Increases - our business expenses increase all the time, along with statutory labour rates: we will therefore keep our prices under constant review. We usually implement a price increase each January
Appointments - Drop off and Collection Times - please ensure that you drop off and pick up at the appointed time - don't come early as we might not have a space to care for your dog whilst it waits to be groomed, and if you are early you will interrupt our work on other dogs. We are not a licensed boarding establishment, and therefore it is not acceptable for you to leave your dog with us after the pick-up time for any reason, and if you are late collecting, then we will charge a late collection fee of £10.00 per dog.
Missed Appointments - We send out appointment reminders by text message, to all clients 3 days before the upcoming appointment, so please ensure that we have your up-to-date phone contact information – these are the terms and conditions for current customers (pre-23rd March 2020), but note that we are introducing changes to reduce lost income through late cancellations and missed appointments
Payment - we no longer accept cheques in payment (very expensive to process) and whilst under Corona Control Measures, we prefer to accept payment electronically through payment or invoice links which we will issue via iZettle. If you can only pay by cash, then please place the exact money in a plastic bag so that we can see the contents - no change is available.
Vaccination, worming, flea/tick treatment policy -
We endeavour to offer a healthy clean environment for all the dogs that visit us: please ensure that your dog is up to date with flea/tick and worming treatments, along with vaccinations; Fleas on any dog in our salon cause a lot of additional cleaning, as well as the use of chemicals to kill them, and for this reason we will charge an additional £10 per dog. The products we will use are flea shampoo on your dog (Ridasect), the use of flea spray (Indorex) in crates and on bedding and also fumigation products within our premises. Some dogs are extremely allergic to fleas, and if they are bitten, then there is a potential serious health risk for them, along with a vet bill for their owner. Be aware also that the lifecycle of fleas is intrinsically linked to the tapeworm lifecycle - you should treat all your animals for both parasites, along with your home, pet bedding, car. Ticks - if we find one on your dog, we will remove it and will show you the evidence of the dead tick - we will charge you £10 per dog for tick removal. Be aware that the incubation period for tick-borne diseases (Lyme Disease, Babesiosis, etc) can be up to one month, so you should be especially vigilant during this time, and do not hesitate to seek veterinary care if your dog appears to be unwell: be sure to tell the vet that your dog had been bitten by a tick. You should also check yourself as well as other family members for evidence of tick bites - they sometimes have a characteristic bullseye rash - if you suspect a tick bite you should seek immediate medical attention so that any infection can be treated with antibiotics.
Anal Glands, ear and teeth cleaning -
RCVS Guide to Professional Conduct states the following:
“1. The Veterinary Surgeons Act 1966 (Section 19) provides, subject to a number of exceptions, that only registered members of the Royal College of Veterinary Surgeons may practice veterinary surgery. ’Veterinary Surgery’ is defined within the Act as encompassing the ‘art and science of veterinary surgery and medicine’ which includes the diagnosis of diseases and injuries in animals, tests performed on animals for diagnostic purposes, advice based upon a diagnosis and surgical operations which may not necessarily form part of a treatment. These restrictions are in the interests of ensuring that animals are treated only by people qualified to do so.” Minor teeth cleaning which involves a toothbrush where the teeth are not diseased is unlikely to be considered an act of veterinary surgery and would be non-invasive. External expression of anal glands is more complicated, as deciding if there is any infection or impaction involves a diagnosis, which is an act of veterinary surgery. If the gland is not affected it is questionable if it requires expression. Likewise for ears, where minor hair/debris removal is involved in a non-infected ear, this would not usually be considered an act of veterinary surgery, but where infection is present, or there is any possibility of a ruptured ear drum, this should be dealt with as a veterinary matter. Where we suspect ear infections then we will not pluck or clean them, as we could make a problem worse, or we might remove evidence that would aid a veterinary diagnosis of a problem. We will of course inform you of a problem.
Bitches in Season, or Pregnant:
Please do not bring your in-season bitch to us for a groom. The season usually lasts around 3 weeks. The reasons we do not wish to groom your in-season bitch are:
Bitches expecting puppies should be protected from any stress or anxiety, or possible sources of infection during their pregnancy, so pre-plan your grooms to take into account a 63-day pregnancy, and then a minimum period of 8 weeks after delivery of the puppies before she can next be groomed.
Grooming any dog takes a while to achieve, so for a big dog, it could be stood up on a grooming table for 3 hours. As the dog ages, its ability to stand becomes less, so we need to find a way to accommodate your dog safely so that the essentials are achieved without harm to your dog. We will discuss with you what the options are at the outset, taking into consideration our knowledge of your dog, any current health issues - we may decide to split up the work over a couple of days. It might not be appropriate to carry out extensive handstrip procedures, or to trim the dog into an aesthetic style. We may ask you to remain with us to comfort your dog if we feel that this is necessary. We would ask you to ensure that you pick up your dog promptly from the appointment. Your dog's health and welfare is our prime concern.
What does a full groom include – a consultation with you to determine your requirements and to find out about your pet to ensure the best possible care, then -
- Bathing and conditioning with products appropriate to your pet’s skin, coat type and condition
- Fluff and blow dry
- Nail trim or grinding – the only exception to this would become overly aggressive or panicked to the point where it would be unsafe for us to provide this service, and we would then refer you to your vet
- Ear cleaning/plucking – we do not pluck or clean ears that show sign of inflammation, soreness or any condition that needs to be attended by a vet. Cleaning ears can cause further irritation and can make it more difficult for your vet to diagnose the condition
- Styling / hair cut of your choice
- Groomer’s health check with a report back on any problems identified
- we are more than happy to advise on coat care and suitable equipment and products for your dog so that you can maintain the style between grooms. We will also advise on grooming frequency based on our knowledge of the breed or type of dog
Feedback: All feedback should be directed to Judy Chappell, preferably in person, by email, by telephone, or via our website. We value feedback, both positive or negative, and will be happy to discuss with you any points you feel we should be aware of. We ask all our clients to check the trim when they collect their dogs, so that if any adjustments are required, these can be made before the dog leaves the premises: it is quicker for us to do this as the dog’s coat is both clean and knot free, and from a client’s perspective the requirements have been met without significant delay. Please note: We aren’t able to correct a trim on dogs returned to us after more than a couple of days: the coat will no longer be in a pristine, workable condition; it will also have grown longer, and it is hard for us to see where there is an error in the trim.