Payments, Rebooking and Cancellations


We ask for payment in full upon collection of your dog.  Payment can be made by cash or by card - we have a card terminal to process payments - we can't take payment via AmEx. We are also able to handle card payments over the telephone.  Payments can also be organised through our booking system if you wish to use this service.  

Rebooking, Cancellations, Missed Appointments:

If you like our service, then please re-book before you leave to get an appointment slot in good time for your dog.  

If you are unable to make your appointment, then please Contact us as soon as possible - 48 hours notice please - we can cancel or rebook your appointment at a time to suit you.  We are understanding when it comes to rebooking and cancellations.  All we ask is for as much notice as possible.  If you give us less than 48 hours notice there is a likelihood that we cannot fill that appointment - we will charge you £20.00 for late notice.  

If you miss the appointment, and this does sometime happen even when we send out reminders, then the full cost of the groom will be payable before we can accept a rebooking.

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